icnb 2021 Session 4

COVID-19 has brought some positive impacts. Changes in how we live and how we do business have been witnessed. Examples include virtual or remote working, online commerce, accelerating the adoption of business technologies, and, wide uses of digital channels to serve a larger share of customers. Many companies have accelerated the digitization of their customer and supply-chain interactions as well as their internal operations. These normally require 3-4 years to implement but many have successfully made it happen in the one year of the COVID pandemic. Also, some organizations have fully seized the innovative opportunities that come during a crisis to use change to gain an advantage. Accordingly, this session discusses the following issues:

• How could the digital transformation help speed up the recovery in both the public and private sectors? 
• What could leaders do to revisit innovative strategies of organization and find new opportunities to survive and thrive after the crisis?
• How to develop digital and innovation capabilities of people in organization and the country with nation-building vision in the light of crisis recovery?